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New Idea

Ability to Associate a Problem with a Status Page Incident

Related products:Freshservice
  • December 4, 2025
  • 0 replies
  • 30 views

AbominableSnowmin
Contributor
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The ability to generate/update/manage a Status Page Incident from a Problem would be very helpful.

  • An incident which affects many users is managed via a Problem.
  • Managing a Status Page Incident from one of the originating incidents is counter-intuitive as it is just one of many “symptoms” of the problem.
  • It would be more logical to generate the problem, then have the ability to manage the SPI from there.
  • The problem already contains the means for addressing workarounds as well as permanent resolutions.
  • This would address confusion about finding which of the many incidents related to a problem is the one that is being used to manage a Status Page Incident.