Ability to block unregister users

I agree, this feature is a must have. We would like to see a way of manually approving the users that register for access to the tickets. Maybe this can be easily implemented as "require user to be associated with a company to access tickets".

+1

I agree, This is a security risk for my company to allow anyone to signup on our portal

I agree with this, but with a slightly different driver.

We have an SLA with our customers where only 2 users from each customer can log tickets (our customers provide their own Level 1/2 support). If a non-authorized user tries to send an email to our support email address, it should:

1. not create a ticket
2. send an email back to the sender with some configurable text (in our case, it would say something like, "Please note that a ticket has not been opened for you. Contact your internal support staff for more information on next steps."

Hey James

I just got through dealing with this for our planned Implementation of Freshdesk. By using a two step process of disabling "users can submit a ticket without logging in" and creating a Dispatch'r rule to reject emails outside our domain, we locked it down to internal customers only.

I'm not sure if this would handle your context, since you might have authorized customers from outside your domain, but you may be able to tweak it to fit your specific needs.

I attached a screenshot of my rule so you can get an idea of how to pull it off.

Thanks Ken; great idea.

As you suspected, this doesn't work for us, since our customers are from a variety of domains; this scales to be impractical pretty quickly.

Additionally, we want to allow User1@domain1.com to log a ticket because she's registered, but block User2@domain1.com because he's not registered -- so we'd have to build a condition on the Dispatcher rule for each new user. Yuck. :)

You can turn off the email validation notification...

+1

Turning off the email validation notification only does half of the job. The unregistered user will not be able to log in, but the ticket is created anyways and the unregistered user also gets the notification that a new ticket has been created.

Please add the option to only accept emails from registered users!

I also would like this option.

Turning off the email validation notification only does half of the job. The unregistered user will not be able to log in, but the ticket is created anyways and the unregistered user also gets the notification that a new ticket has been created.

Same problem here

Has anyone figured out how to:

1. Only allow ticket *creation* from registered users (regardless of channel)

2. Only allow new users from already pre-defined/pre-associated domains

?

We need this too. I just sent a support request and was told that Freshdesk still doesn't support this functionality. I am also surprised that nobody from Freshdesk has responded to this thread.

Does anyone have a workaround or has anyone found another support product that meets this requirement?

thanks!

Unfortunately the folks @ freshdesk do not seem interested and do not respond.