The default priority status names are currently:
We use a quadrant system to label how important / urgent our priorities are, and would like to have our tickets match. Can we please be able to name the priority status levels?
Also, all tickets currently default to “Low” priority. It would be nice to be able to set our own default status.
+6This had no traction which is disappointing.
We want to have the ability to have the priority in the ITIL standardisation format (P1 - Critical, P2 - High….)
This follows suit with most of the other helpdesk platforms, don’t understand why not possible here.
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