Skip to main content
Submitted

Ability to change requester on journey child activities tickets

Related products:Freshservice
  • Sep 8, 2026 9:52 AM UTC
  • 1 reply
  • 28 views

Forum|alt.badge.img

Some context:

Journeys in our company are initiated by HR. After they fill in the basic info a form is send to the new employees leading hand with questions and service items that can be selected/ordered.

Out of that form comes a service request with all info and items. The requester for that service request is HR (as initiator) while the leading hand is the one that actually needs to know if the equipment is ready.

It would be nice if you could configuer the requester on the child activity ticket the same way you can when creating a ticket activity.
 


Using the normal create ticket is not feasible since IT needs info that has to be filled in in the service items and with normal create ticket you need to prefill those values.

1 reply

jheinze
Community Debut
Forum|alt.badge.img
  • Community Debut
  • Sep 15, 2026 9:41 PM UTC

We are looking for the same functionality