I would be extremely helpful if agents could internally chat each other and leave messages one another or to a group of agents. The sender would have the option to notify via email that the message was sent.
Also having the ability to tell what Agents are on-line, idle or inactive would be helpful. Check out podio.com for an example here.
Yes, that would be awesome. What I'd also like to see is that we can assign each other tasks (that are if possible also showing in Podio)
+8Hey Luke & Floris,
Thank you for writing in our Forums.
As of now, you can make use of our Private Notes feature to leave messages for other agents in the team. You can also enter the list of agents to be notified on the private note.
And it really is a good idea to come up with Agent Status. I will pass it to our team and we will see what can be done about it.
Keep all the wonderful ideas coming :)
Thanks,
Annapoorna
How do I do this?
In the past I could chat with other agents in our team. Not anymore.
How do I contact another agent?
Can not send a new mail, can not cc or bcc to hir mail address (the cc or bcc will never go into Freshdesk, but it will get mailed), where are private notes?
In short: How do I contact any other agent within freshdesk to tell him about something, send him a link, or remind him about something?
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