Skip to main content
Closed for Voting

Ability to close a ticket at time of reply

Related products:Freshdesk
  • April 18, 2011
  • 2 replies
  • 14 views
L
Apprentice

This would be a nice time saver. It could also reduce the number of emails that need to be sent out to a customer.

2 replies

H
Contributor
  • hmorneau
  • Contributor
  • September 7, 2012
Reply and set to pending would be useful as well.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


The send button , by default , has multiple options to choose from - You can send the reply and set the status to any of the available statuses ( Default and Custom statuses ) .


image




Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement