Hi, community.
Currently when the user wants to associate an asset with a ticket we can either let him do so or restrict asset association. In case the user is able to associate assets we can either let heim view all the assets or only the assets assigned to him.
What would be great is to be able to configure the custom asset lists, based on:
- asset state
- asset location
- asset “Managed by” team
- etc
The use cases may be following:
- an employee of a store should be able to open a ticket for some equipment in this store
- users should not be able to open tickets for the assets that are in the “In repair” or “Missing” states
- users should not be able to open tickets for the assets that are under maintenance activities right now.