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Ability to create a ticket without an email address

Related products:Freshdesk
  • June 1, 2012
  • 2 replies
  • 46 views
R
Apprentice
We get a lot of telephone support calls and orders. These people do not necessarily want to give us their email address. Its very annoying to have to set up fake emails.

2 replies

E
Community Debut
  • email_12692
  • Community Debut
  • February 23, 2015

I do the same. I have started a technical support company and major of our support is over the phone. I would like to choose my own field for each brand that i will use to track customer.


Like:


Company A = brand 1 = portal 1 = Custom field XX-XX-XXXX


Company B = brand 2 = portal 2 = Custom field email or XXX-XXXXXXXXXXXXXXXX


etc ....


And also i would like to be able to add more than one email to the same customer if needed.



aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


In case of phone calls, you can also enter the phone number to create a ticket instead of resorting to a dummy email address.In case if you want to refer to a customer based on some external Identification number ( for example , your CRM id ) , you can make use of the external ID feature. Read more here : https://support.freshdesk.com/support/solutions/articles/226804-identifying-contacts-with-an-external-id


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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