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Ability to customize ticket view page

Related products:Freshdesk
  • March 14, 2013
  • 13 replies
  • 49 views
V
Apprentice


It would be helpful if we had the ability to edit what shows on the right of the tickets.
Currently it shows, Agent, Status, and Priority.

Please see screenshot.

Thank you

13 replies

M
Contributor
  • marc_11439
  • Contributor
  • February 15, 2014

I agree! I sent in a separate post asking to add "Group" field.


Hope this one makes it onto the feature list!


Marc

T
Contributor
  • tanderson
  • Contributor
  • April 28, 2014

We would like to see "Type" as well as "Group" - this would make reassigning and managing our tickets much more efficient.

I
Contributor
  • igreenhalgh
  • Contributor
  • June 17, 2014

My custom fields would be incredibly useful here as well--I've got locations for each ticket that would be great to view at a glance on the ticket view page.

M
Community Debut
  • mazzoli.d
  • Community Debut
  • September 19, 2014

I need to view the ticket creation date for invoicing purposes... now to get this I have to export tickets, that's too uncomfortable,

Thanks.

Davide.

M
Community Debut
  • merlyons
  • Community Debut
  • January 15, 2015

Agreed! We need the ticket list view page to be customizable. We do not need to see Agent or Priority but would love to see Group and a custom field.

M
Contributor
Same for us, this would be quite helpful

 

K
Contributor
  • knielsen
  • Contributor
  • May 2, 2016

Add me to the list of people wanting this.

C
Contributor
  • carlsson
  • Contributor
  • July 11, 2016

Any news on this yet?

J
Community Debut
  • jsiskind
  • Community Debut
  • March 27, 2017
This is a feature we would really need as well.

 

T
Contributor
  • tvm
  • Contributor
  • April 18, 2017

More than Agent, Status, and Priority, and best if totally customizable including custom fields (was a feature in our previous ticket system) 

A
Contributor
  • atorres
  • Contributor
  • April 18, 2017

Any update or input?

aravind.sundararajan
Skilled Expert
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Hi,


We've introduced a new interface named "MINT" which is being rolled out in phases. MINT offers you the ability to customise the fields that you'd like to appear on the ticket list page ( on the Card view ).



Follow our thread on the MINT interface here : https://support.freshdesk.com/support/discussions/topics/317622


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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