Skip to main content
Closed

Ability to customize ticket view page

Related products:Freshdesk
  • Mar 14, 2013 6:18 PM UTC
  • 13 replies
  • 70 views
Apprentice


It would be helpful if we had the ability to edit what shows on the right of the tickets.
Currently it shows, Agent, Status, and Priority.

Please see screenshot.

Thank you

13 replies

Contributor
  • marc_11439
  • Contributor
  • Feb 15, 2014 3:52 PM UTC

I agree! I sent in a separate post asking to add "Group" field.


Hope this one makes it onto the feature list!


Marc

Contributor
  • tanderson
  • Contributor
  • Apr 28, 2014 4:37 PM UTC

We would like to see "Type" as well as "Group" - this would make reassigning and managing our tickets much more efficient.

Contributor
  • igreenhalgh
  • Contributor
  • Jun 17, 2014 12:44 PM UTC

My custom fields would be incredibly useful here as well--I've got locations for each ticket that would be great to view at a glance on the ticket view page.

Community Debut
  • mazzoli.d
  • Community Debut
  • Sep 19, 2014 8:39 AM UTC

I need to view the ticket creation date for invoicing purposes... now to get this I have to export tickets, that's too uncomfortable,

Thanks.

Davide.

Community Debut
  • merlyons
  • Community Debut
  • Jan 15, 2015 4:31 AM UTC

Agreed! We need the ticket list view page to be customizable. We do not need to see Agent or Priority but would love to see Group and a custom field.

Contributor
Same for us, this would be quite helpful

 

Contributor
  • knielsen
  • Contributor
  • May 2, 2016 10:24 PM UTC

Add me to the list of people wanting this.

Contributor
  • carlsson
  • Contributor
  • Jul 11, 2016 6:19 PM UTC

Any news on this yet?

Community Debut
  • jsiskind
  • Community Debut
  • Mar 27, 2017 3:27 PM UTC
This is a feature we would really need as well.

 

Contributor
  • tvm
  • Contributor
  • Apr 18, 2017 10:23 AM UTC

More than Agent, Status, and Priority, and best if totally customizable including custom fields (was a feature in our previous ticket system) 

Contributor
  • atorres
  • Contributor
  • Apr 18, 2017 5:16 PM UTC

Any update or input?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


We've introduced a new interface named "MINT" which is being rolled out in phases. MINT offers you the ability to customise the fields that you'd like to appear on the ticket list page ( on the Card view ).



Follow our thread on the MINT interface here : https://support.freshdesk.com/support/discussions/topics/317622


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement