Ability to Designate a "Default" Ticket View at the Agent Level

needed

This would be such a welcome addition - particularly when you have invested in creating custom views. With so many upvotes - is there any update on it being added to the roadmap? It has been requested for so so long now. This shouldn’t just be for Freshservice, but Freshdesk as well!!

Im new to Freshservice. I really hope to see this come to fruition. 

Much Needed, along with ability to hide predefined views, it unnecessary confuses people.

10 year old issue, it’s clear there is no intent to optimize the user experience, just more Product Notifications. Switch away as soon as possible. 

​@alyssia.correa Any news on the 3 year old status?

​@johannes.deneke  FYI

Thanks for looping me in, Monika.

I had this similar request / idea from some of my customers as well and definitely see value in it. 

​@Kamakshi V and me are bringing this to the attention of the Product team to evaluate further. 

Been asking for this since we started.  Along with group settings for asset views.  We have them for tickets why not assets.

Ten year old thread, no action taken. Can’t wait to switch providers. 

also handy to have a  default view for ALL the views … definitely tickets but like tasks, changes, projects, etc. set to the default and cannot force a specific view. Also the Dashboard being set to the custom “My Dashboard”. Company was wondering why this was NOT possible when I was creating our instance.