The ability to add dependent fields in Incidents, Tasks, Service Requests so they can be displayed to the requesters and agents. This allows for the customer to ensure details are correct in those records and if it is not for it to be corrected. It also allows for people to see further fields in case there are records that look similar but have e.g. different payroll numbers or middle name or street address, etc. Displaying further information to the customer and agent prevents incorrect information being supplied. The customer has no other way to check if this is the right record and would then require a call to the Service Centre (creating more work).
This is also required for some forms where we need to display certain information to the customer in specific situations but we cannot. We can store the information in the customer record but we cannot display it to them.
