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New Idea

Ability to duplicate solution articles and folders

Related products:Freshservice
  • October 17, 2024
  • 3 replies
  • 38 views

msconfig87
Top Contributor ⭐
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I am reviving another idea from the past as it has not been implemented:

Please allow us to duplicate solution articles and folders with one simple button. Same as it is possible with workflows/service items and so on.

Currently we need to create a new article and copy past all the contents - no good ux

This is a must have feature. Thanks

tag: @afautley @Daniel Söderlund 

idea from:

 

3 replies

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • November 1, 2024

Solutions section definitely has been lacking ‘love’ in recent years.  (Although grateful for the reporting that was added!)


Kevin_Morris
Community Debut
  • Community Debut
  • November 13, 2024

Hi,

Thank you for highlighting this! Duplicating solution articles and folders with a single button would definitely enhance the user experience and save time. Your suggestion makes a lot of sense, especially for those who frequently need similar content structures. I'll bring this up with the development team, as it would make a valuable addition. In the meantime, I suggest checking if there are any available workarounds or templates that might help streamline the process. Thank you for advocating for this improvement—I'll keep you updated on any progress!


volcanicdove
Skilled Expert
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  • Skilled Expert
  • December 5, 2025

Implementing this seems like a no-brainer to me and an easy win. Crossing my fingers that this feature is eventually added to the product.