I would like to have the ability to add extra text.
At the moment the only way to give general information is to create a sticky forum post, but this easily overlooked.
Information that I am currently wanting to post is this:
Support Case Etiquette
To help us provide quality and prompt support, we ask that our clients have the following information available for the support analyst:
- Please check this portal to see if your problem hasn't already been solved.
- Please provide product/module and version of the product.
- Please provide login details.
- Ensure remote on site access is enabled for the support analyst before raising the case.
- Clearly defined steps to replicate the issues (with appropriate information, i.e. jobs numbers, pictures, sdf files, etc).
- Information regarding any recent internal or configuration changes on their site.
- When did the problem Occur.
etc. etc.
it would be nice to be able to post this on the homepage.
