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ability to edit the Feedback Widget content

Related products:Freshdesk
  • September 25, 2013
  • 1 reply
  • 19 views
P
Apprentice

it would be great if we could have the ability to edit the feedback widget content.

For us, it doesn't matter what the Product is, which displays by default, for example - but the type of request would be more helpful to have a client be able to select, or another ticket field.


Also would be nice to change the field descriptions or add a short bit of content in the popup version - requester, while implying email, is confusing to some of our people.


Thanks for a great product!



1 reply

V
Contributor
  • vijay.shankar
  • Contributor
  • September 27, 2013

Hi


We do support the values to be changed in Feedback Widget. You can just go to Admin > Ticket Fields and click on the Ticket Fields.e.g. Type, which you want to be shown in the Feedback Widget. Whatever field is allowed to be shown in the New Ticket form, will be shown in Feedback Widget too


regards
Vijay

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