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New Idea

Ability to edit the fields visible in the mouse over / hover over interface for requesters in ticket lists

Related products:Freshservice
  • March 25, 2025
  • 2 replies
  • 47 views

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It would be great if we could have the ability to edit the fields visible in the mouse over / hover over interface when browsing a requester in a ticket list. Currently this is hard coded. I want settigns that let customers decide for themselves what info should be visible here. This would be great to at least have per workspace.

 

 

2 replies

Daniel Söderlund
Top Contributor ⭐
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Ping ​@Medic1334  ​@eeha0120 ​@MDavies 


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  • Skilled Expert
  • March 25, 2025

That seems weirdly inconsistent…

Example within our org

...if we compare it with what is displayed in our environment.

So I think a Show/Hide on mouseover option when dealing with User Fields would make a lot of sense