Hey all,
I am needing to create a custom tickbox field which when ticked I would like after 2 years to trigger an email to the requester explaining their time period has expired and they should get back in touch to re-order.
However when speaking to Support they have explained this can only be done for tickets that are 30 days old or less and could not be done with this time period.
Anybody else wishing to running time-based automations for more than 30 days ago?
Does anyone else have any suggestions to achieve what I am after?
Thanks!
