Dear Freshservice Agents,
We are all often confronted to tickets which are travelling a lot between Support Groups and are care by a lot of Agents.
But with more than 150 Support Groups, it is often difficult to know the membership of an agent to the group X , Y or Z…
Unless you are an admin, you cannot access to Admin > Agents to know the membership
OR
Unless you scroll the Activities Tab of a Ticket to get Group History Assignment
Agents are unable to know on which group they need to reassign the ticket after adding a note.
It should be great to have the Group Membership displaying on Mouse cursor hovering as below :
Thanks for voting !
And Thanks to Freshservice for consideration.
