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Ability to group tickets by company

Related products:Freshdesk
  • January 2, 2013
  • 1 reply
  • 18 views

Maybe there is away to do this already, but I could not figure out how to search for ticket by company. Since multiple users from a company may file a ticket it would be nice to be able to categorize and search for tickets by company, rather than by username or user email.

1 reply

aravind.sundararajan
Skilled Expert
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Hi,


Sorry that we haven't responded to this thread for a very long time. You can use the "Company" filter available on the tickets list view page to filter and display tickets from a particular organisation.


Cheers!