As a company we are looking to utilise the solutions feature of Freshservice but are finding that it is easy to miss review dates. Only having one author is a single point of failure so we want to have a way to generate tickets off of the back of an article hitting its review date. This means we can alert an “article review group” to ensure we do not miss any articles being drafted automatically, it has been problematic in the past that articles are drafted as soon as their review date is hit.
New Idea
Ability to have a ticket be created when an article review date is reached
This is one of many scenarios I would hope to solve with a Solutions Module within the Workflow Automator. Feel free to upvote the idea below if you think it might fit your usage scenario
+8- Top Contributor ⭐
We would love to see having a “review by” date mandatory when publishing an article. It’s too easy for agents to complete their review and speed to republishing forgetting to set a new review by date resulting in articles that will never again prompt fr review.
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