Skip to main content
Open : Open for Consideration

Ability to have multiple emails for agents

Related products:Freshdesk
  • April 26, 2023
  • 3 replies
  • 84 views

adrianna.miller
Apprentice
Forum|alt.badge.img+1

Allow agents to have multiple emails linked to their agent profile just like requesters. For example, my company has 2-4 email alias since we have a company email and a product email. Would be very helpful to allow all of these emails to be under one agent profile.

September 21, 2023

Thank you for sharing your suggestion. We have plans on enhancing the agent data storage experience in 2024. We will surely consider it then. Thank you again!

3 replies

thecatalyst
Community Debut
Forum|alt.badge.img+2
  • Community Debut
  • September 21, 2023

Thank you for sharing your suggestion. We have plans on enhancing the agent data storage experience in 2024. We will surely consider it then. Thank you again!


alyssia.correa
Skilled Expert
Forum|alt.badge.img+8
New IdeaOpen : Open for Consideration

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

If you need to “lock” e-mail so no other can have the same you need 2 accounts for agents.  This would be good to just needing 1 account even for agents.