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Ability to hide Forums tab

Related products:Freshdesk
  • Apr 25, 2011 1:59 PM UTC
  • 35 replies
  • 74 views
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35 replies

Community Debut
  • stuart
  • Community Debut
  • Jul 22, 2013 11:56 AM UTC

This has been an issue for us as well - none of our our customers should have any knowledge of each other, so we can't let them on our main Freshdesk site whilst the Forums tab is visible.

Contributor

It would be better to be able to entirely disable the frontend / forum. Just add a checkbox at the "Rebrand your Helpdesk" to hide the forum / issues.


We would like to make use of Freshdesk to replace our mailbox, so the frontend helpdesk should only show an admin / agent login form.

Contributor
  • keith_11877
  • Contributor
  • Jun 29, 2014 6:10 PM UTC

I can confirm the instructions by Vijay above work as described. 

Contributor
  • matthijs.lok
  • Contributor
  • Jul 21, 2014 4:12 PM UTC

One other, and probably better solution is to make all categories only visible to agents. That way the forum tab will also be hidden.

Community Debut
  • hannes
  • Community Debut
  • May 20, 2015 10:17 PM UTC

so it is not possible to hide the forums and Solutions tabs but is there away to stop people using it. we don't' have the man power to manage that at this stage. 

Contributor
  • craig_14155
  • Contributor
  • Mar 16, 2016 12:20 AM UTC

Was there any solution to this?

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

In case you haven't setup your forums yet, you can very well hide the Forums tab. All you have to do is, go to Admin -> Portals -> Settings tab, under 'Who can view forums', select None. 


Additionally, there are two more options: 

  • Logged in users - in case you want to make the forums available to only users who have signed up and logged in to the portal

  • Everyone - in case you want to make the forum public for viewing
Contributor
  • casaqa1
  • Contributor
  • Aug 24, 2016 9:08 AM UTC

is there a way to hind forum based on language selection, thanks for the tip ...

Community Debut
  • chris.metz
  • Community Debut
  • Jan 18, 2017 11:05 PM UTC

After hiding the Formus tab, there seem to be much need to have both a Home and a Solutions tab since they both show the same thing.  Is there a way to also hide the "home" tab?  Thank you.  

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


It is now possible to turn off the Forums on the customer portal in a single click. Please navigate to Admin -> Helpdesk section wherein you would be able to find this option.


@Chris: It is possible to hide the home tab in case if you're on the Estate plan with the portal customisation feature. You can place this code under Admin -> Portal -> Customise portal -> Portal layout -> Header section . 


<script type="text/javascript">
jQuery('a[href*="/home"]').hide();
</script>


Cheers!

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