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Future Consideration

Ability to hide the place request or change text on button

Related products:Freshservice
  • Jul 11, 2025 1:47 AM UTC
  • 2 replies
  • 96 views

You should be able to either hide the Place Request button (without using a script) and/or change the text in the button from Place Request to Submit or the like.

2 replies

wilshere
Community Debut
  • Community Debut
  • Mar 1, 2026 11:37 AM UTC

Great idea having native controls to hide or rename the "Place Request" button (to something like "Submit") would save so much hassle, especially when scripts feel overkill or risky for simple UI tweaks. 

In the meantime, for anyone testing portal layouts or service catalog designs on a budget, a quick no-code trick is using invisible Unicode characters or also called espacio invisible for placeholder spacing or "blank" gaps around buttons/elements. It helps visualize cleaner, more minimal interfaces (e.g., hiding visual noise in drafts or previews) without touching code or affecting actual functionality. Works great for quick prototyping before pushing changes live.  

 


mateo9781
Community Debut
  • Community Debut
  • Sep 24, 2026 5:55 AM UTC

Having native control over the “Place Request” button would be a useful improvement, especially for portals where that wording does not match the action users are actually taking. A simple label such as “Submit,” “Send Request,” or even a configurable custom value could make the interface clearer without requiring scripts that may break after updates. It would also be helpful if admins could adjust the button’s visibility and styling from the portal settings, since small UI details can have a noticeable effect on consistency and user confidence. The same principle applies to visual text presentation in general; resources like solución de Letras Bonitas show how typography and text styling can change the way labels and messages are perceived.