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Ability to limit MobiHelp to specific solution groups

Related products:Freshdesk
  • December 9, 2013
  • 2 replies
  • 29 views

Since we have multiple brands we are unable to use mobihelp because the API only allows us to show all solutions for all brands.  Please change this to allow us to limit the view to only the brand we choose to display.

2 replies

  • Community Debut
  • October 15, 2014

Luke,

When you set up an App in the Freshdesk Admin -> Mobihelp web page, it allows you to select a Solution Category which your app then presents.

So for example, I have a solution category "My Example App".. so only the solutions for that app are presented in the mobihelp interface.



  • Community Debut
  • December 8, 2014

Is there anyway to select more than one category?  Due the limitation of the only having a three level hierarchy "Category - Folder - Solution" this limits my ability to create the solution structure in a usable fashion.