One item I really miss from previous applications is the ability to filter the requester based on the value of department, location, or similar fields.
Example: You may have several John Doe requestors, different emails, but the all work at different Locations or Departments. For both internal teams and MSP teams we should be able to select the Location or Department and then when selecting Requestor have the list filtered based on the entry. It would be a huge QOL for teams and save time in the verification process on the phone or chats. Been asking for this for 6 years.
