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Ability to link an Incident to a Service Request

Related products:Freshservice
  • Oct 6, 2023 5:27 PM UTC
  • 1 reply
  • 43 views

SteelFrost
Active Contributor
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There was a duplicate idea here that was archived, but this needs to be done!  It’s crazy that we can’t link Incidents to Service Requests.

1 reply

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  • Contributor
  • Oct 16, 2023 9:14 PM UTC

It’s possible for a Service Request and an Incident to be related, and should be linkable as such. All ticket types should be linkable to all ticket types for this reason.