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Ability to make a ticket field required on resolve only if issue is of a certain type

Related products:Freshdesk
  • September 29, 2016
  • 1 reply
  • 17 views

When marking a field required it would be nice to allow us to set that condition based upon issue type.


A very common scenario here is say a field Version Fixed.  If the issue ends up being a bug or some enhancement a customer wants then this field makes sense and definitely should be required when resolving the ticket.  However this field makes no sense if the issue is just a normal support issue.

1 reply

aravind.sundararajan
Skilled Expert
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Hello Chris,


With Dynamic forms, you can create multiple sections based on the type field values. You can set the field required for a particular type field value and then drag it over to the other section but not make it mandatory.


Cheers!