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Ability to make entries in time logs mandatory before closing a ticket

Related products:Freshdesk
  • July 30, 2021
  • 3 replies
  • 87 views
evlo96
Skilled Expert
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It would be really nice to have the ability to make entries in the time log of a ticket mandatory before being able to close/resolve. 

3 replies

U
Community Debut
  • usman
  • Community Debut
  • February 23, 2023

Any time lines for this feature to be added.

J
Skilled Expert
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  • Jerome.Haynes
  • Skilled Expert
  • March 31, 2023

100% this. The ticket time log widget needs a bit of an overhaul/rework with some enhancements in my view

T
Contributor
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  • Thorsten
  • Contributor
  • March 31, 2023

I agree, this would make life easier!

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