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Ability to make entries in time logs mandatory before closing a ticket

Related products:Freshdesk
  • Jul 30, 2021 7:11 AM UTC
  • 3 replies
  • 121 views
evlo96
Skilled Expert
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It would be really nice to have the ability to make entries in the time log of a ticket mandatory before being able to close/resolve. 

3 replies

Community Debut
  • usman
  • Community Debut
  • Feb 23, 2023 9:49 AM UTC

Any time lines for this feature to be added.

Skilled Expert
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  • Jerome.Haynes
  • Skilled Expert
  • Mar 31, 2023 12:28 AM UTC

100% this. The ticket time log widget needs a bit of an overhaul/rework with some enhancements in my view

Contributor
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  • Thorsten
  • Contributor
  • Mar 31, 2023 7:46 AM UTC

I agree, this would make life easier!

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