Ability to mark/sticky certain tickets on top of the search results for a given search phrase in the ticket database.

We create tickets internally for issues that arises with software. Many times these tickets have almost the exact same content, but due to certain nuances in the different instances—they have to be solved in different ways.

Let’s say we had a 100 tickets for an error message called “501-Z”. We would want the ability to make 1 of these tickets a “Master”, so that this ticket would always show up first when we would search “501-Z”. This way, we could have all the necessary info to take care if this issue, in that ticket, and we could easily find it for future reference.

Alternatively, could this be solved through the use of tags, or a special naming practice?