We switched to Freshdesk from UserVoice and a feature I miss from UV is the ability to see immediately (without editing) whether a solution article is published or not (that's another thread), and the ability to publish or unpublish the article without going in to edit mode.
I just published 25 draft articles and it took forever because I had to load each one, click edit on each one, wait for it to load, scroll down to the draft/published toggle, then click it, then save the article.
This is less important than my related requests ("see which solutions are published" and "default new solutions to 'draft' instead of 'published'").
