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Ability to pull article viewer data via API

Related products:Freshdesk
  • June 8, 2026
  • 0 replies
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Hello,

It appears there is no way to pull viewer data on articles via API, but that data is present in the UI.

For example, we haven’t been able to pull who viewed each article via API (only total views), but we can pull this in the UI in a Report.

Is this accurate? And if so, can this please be logged as a feature request?