We use workflows to create lists of tasks an agent should complete based on selections made in specific Service Request forms. We attempt to add the tasks in a logical order so the agent works from the top of the list down to the bottom sequentially. The problem arises when a new task needs to be added that should occur somewhere other than ‘last’ in the list of tasks.
Scenario automations allow you to easily re-order the list of actions via drag and drop. We’d love to see this same ability applied to the Activity block within Workflows.
The only workarounds we have currently is adding a task to end of the Activity block and copy/pasting the tasks one at a time to move later tasks down the list or creating multiple Activity blocks in each workflow which is just messy and a challenge to maintain.
