Ability to rename Solutions

Where is the CSS customization feature that has been promised for about a year now. I want to buy your software but I need to change the forum tab to point to our forum we already have in place. Without this it would be confusing for users.

I would like to see the ability to rename an field... For example, "Company" in he customer record is not important to our business. I'd like to rename it, or delete it.

I figured out a way to do this.  I have the estate plan.  So, I'm able to edit the CSS and add javascript.

I put this snippet in my footer section:

https://gist.github.com/blak3r/5703941

There is probably a way to do it with the templating engine... but i didn't look into it... 

{% if tab.label == "Solutions %}

// print link w/o variable name

{% else %}

// print normal link

{% endif %} 

Hi guys, 

You can change the names of any of the tabs in your support portal if you are in the Estate Plan. 

5. Now you can change the name of your tabs to anything you want. For example, in order to rename the Solutions tab, all you need to do is edit this line and type in anything you want. 

<a href="/support/solutions" class="{% if tab.tab_type == portal.current_tab %}active{% endif %}">Solutions</a>

6. Preview your changes to make sure they are fine. 
7. Save and publish them so that your changes get reflected on your portal. 

I hope this is helpful. Good luck!

Hi Ramesh, this works well, except that you are hard coding the top right header.  So after someone logs in, it still reads "Login" and "Sign Up".  Can you post the right tokens we can use instead of

Also note I think there is an extra closing </div> above.

Thanks in advance!

Figured it out - you can swap the <header> container for the original

Ramesh - maybe I'm doing it wrong, but setting up tabs this way means that the "active" styling for links (e.g., color change for "active" tab) doesn't work anymore. Is there a way to modify this so that that feature still works?

Hi Cbarina, 

Thank you for your reply. 

I tried testing this right now and looks like the color change for active tabs still works. Can you please check and see if the links under the <nav> section have the following class defined?

class="{% if tab.tab_type == portal.current_tab %}active{% endif %}"

You need to assign this class for all your navigation links so that the active tab gets highlighted properly. There might be a little issue with the if statement that you haven't noticed so far. Please let me know if you are able to get things working again. 

Hi Ramesh,

Yes, I had it set that way - code here: 

<div class="nav-link" id="header-tabs">

  <a href="/support/home" class="{% if tab.tab_type == portal.current_tab %}active{% endif %}" style="color:white;">support home</a>

<a href="/support/solutions" class="{% if tab.tab_type == portal.current_tab %}active{% endif %}"style="color:white;">knowledgebase</a>

</div>

- see https://edgeassessment.freshdesk.com/support/solutions. Doesn't seem to work.

Aha. 

I think you've missed a blank space in between the class and the style attributes. 

Please go ahead and add it as indicated below. 

class="{% if tab.tab_type == portal.current_tab %}active{% endif %}" style="color:white;"

If you continue to face issues, please raise a ticket with our support team and we'll sort things out for you. 

Hi Ramesh - Thanks for the pointer there. I did put the space in, but it still doesn't work. Can you create a ticket to follow up on this?

Thanks,

Charlene

I don't need the full CSS customization of the Estate Plan, but I would like to be able to rename the tabs in my support portal. Will that be possible?

Hello - need a bit of guidance.  I have installed the header as instructed and it works great.  However, in the old code, the forums option would only show if you were logged in.  This is how I still need it to be, but still need the ability to use this code.  I tried a trick that I was taught by one of the great techs I've worked with at Freshdesk  {% if portal.user %} and then {% endif %} but I am missing something or this doesn't work.

Appreciate the feedback!

Is there anything in the pipeline to make this customisation more user-friendly?

I agree with this...we should be able to change "solutions", "forums", "knowledge base", "community forums" labels anywhere they may appear with the portal.

Jamie, you will have the option to change those labels in the portal if you are under the Estate Plans with the Portal Customization option. You can find the detailed steps to make those customization in the first page of this thread.