Currently the newest filters created jump to the top of the drop down list, different agents would like different sort orders for their saved filter drop down.
Closed for Voting
Ability to reorder the saved ticket filters
YES! I was about to start a thread for this very thing. Glad you did Jeff. Hope this gets a lot of attention because I really don't want to delete all of mine and recreate them because I want them in a particular order.
Cheers,
Has there been any movement on this? The original thread is very old and I have seen FR's with fewer likes get into the product.
Can we have an update on this please? 5 years and still no response for what is a fairly logical request.
+5Hey folks,
Apologies for the radio silence. Could you please elaborate on why ordering of Ticket views is important?
I understand that it could get increasingly difficult to find the right view to filter the list by when there are lots of them to select from. We've recently shipped a search functionality for views which helps with this in particular. Does that help with this need to some extent? If not, it'd be great to understand how ordering of views will be helpful.
Thank you so much for the feedback.
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Sundar
Product @ Freshservice
+1Sundar,
The search field definitely helps, but it is slower to find a view that way than the quick click or two that would be required to find a saved filtered view.
Sarah
@Sundar I'd say the search functionality does help, yes, however it doesn't quite fulfill this request. The way I see it is if the filters were able to be ordered on a per-person basis there wouldn't be a need for a search function.
Personally I've taken to not even visiting the ticket views anymore except through the widgets I've placed on my dashboard. In a sense, I replaced the inability to order my ticket views by creating a functional dashboard that is ordered how I'd prefer.
Test Reply 2. My comments aren't showing up on this so I'm trying from a different browser this time.
I would like this too, the ability to rearrange the views will allow me to have the most used at the top to prevent me from scrolling as i have a lot of views in my list. this will aid productivity and keep the main ones in reach.
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