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Ability to Reply/Mark Pending at same time

Related products:Freshdesk
  • Apr 3, 2012 2:35 PM UTC
  • 1 reply
  • 17 views

Would be nice to have a Reply/Pending option, same as the Reply/Resolve button

1 reply

aravind.sundararajan
Skilled Expert
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Hi,


The "Reply" option, by default, allows you to send status when you send a response to a ticket. Not just for public responses, it also displays the option for internal notes.





Cheers!