At the moment it is possible to use the widget in the dashboard to check a agents availability during the course of the day. However it is not possible to report on how long an agent has been available to take tickets on a given/selected day.
I would like to have the ability to check on any given time how long agents have been available for tickets, calls & chat. Eg. A daily, weekly, monthly report on agent availability on the various omnichannel platforms.
This is super important for us when running a 24/7operation as the agents have the ability to set their own availability as opposed to a supervisor having to do it.
