Today, hitting Reply always responds to the original user. However, I want the ability to respond to additional users in the ticket's timeline. For example:
John opens a ticket saying that his VM is having networking problems. I know that Steve is playing around with the network. I want to forward to Steve and ask if he knows what is going on. When Steve responds, I want to be able to either reply directly to Steve, or reply to John, depending on what Steve's response is.
As things sit now, I can either respond to the requestor and CC someone else, or I can forward to a third party. However, if the third party responds, I have no way to respond back to them. I have to forward again (which excludes their response), or I can respond to the requestor and CC the third party.
