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Ability to see all open tickets and sort by "unassigned"

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  • December 29, 2016
  • 4 replies
  • 35 views
M
Apprentice
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We wish there were a way to view all open tickets and sort by "unassigned" and "assigned" tickets.  It would make it easier to visually scan and pick up unopened tickets. 

4 replies

S
Contributor

Hello Michael,


You can do this in the Ticket List View -> All Tickets and filtering for Agent = Unassigned.


Hope that helps.

Sudha

D
Contributor
  • davidspinks
  • Contributor
  • February 22, 2018

Can you do this by date range for a comparison of how many unassigned you had on one date vs another date?


D
Contributor
  • davidspinks
  • Contributor
  • February 22, 2018

You cannot do this by date range unless I just don't know where that is.

O
Contributor
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The ticket view is always the "current view", so not a historical comparison. One method would be to export the tickets to Excel at regular times, and then use these Excel sheets to compare.

 

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