Ability to see all your SENT emails / tickets

The ability to see all your sent emails or tickets (similar to the sent emails folder in Gmail/etc). This is a basic and indispensable feature. Namely, sometimes we forget to star/watch a ticket from a customer we're corresponding with, and then if we need to easily refer back to it at a later time, we're left unable to find it again! Being able to go to your sent emails would make life much much easier! I waste a lot of time looking for certain emails that get lost in translation... it's very counterproductive, especially for a support agent (like me). Please please add this feature as soon as possible.