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New Idea

Ability to select multiple tickets in Search View

Related products:Freshdesk
  • March 15, 2023
  • 1 reply
  • 43 views

ACameron
Apprentice
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Would love to see the ability to select multiple tickets in the search function to help my team have better productivity.

 

Sometimes out team needs to search for specific details that may be across multiple tickets, but they are them unable to select those tickets in the Search View to assign to themself. This is them wasting time to need to open each one and assign.

 

Our scenario here is due to getting DocuSign tickets into our platform where the client name is used to dearch for these confirmations they have signed and we could have multiple tickets for each document they sign we need to select and work through.

1 reply

  • Community Debut
  • June 4, 2024

Would love to see the ability to select multiple tickets in the search function to help my team have better productivity.

 

Sometimes out team needs to search for specific details that may be across multiple tickets, but they are them unable to select those tickets in the Search View to assign to themself. This is them wasting time to need to open each one and assign.

 

Our scenario here is due to getting DocuSign tickets into our platform where the client name is used to dearch for these confirmations they have signed and we could have multiple tickets for each document they sign we need to select and work through.

 

Same problem...search function is useless if you cannot edit ticket in search view or select and massupdate.

In combination with limited sort functions or filter names or specific words in list view it makes freshdesk hard to keep track of tickets besides the very basic functionality.