When you re-send a verification email to a customer, there's no way to select which product you'd like the communications to come from.
This can be confusing for customers, as per this example:
- Organisation ABC Corp uses Freshdesk. their main portal URL is abc.freshdesk.com.
- ABC Corp sets up a product, ACME, and ties this to the email support@acme.com.
- The customer sends an email to support@acme.com
- They get an inital validation email back from support@acme.com
- They don't validate the email, so an ABC Corp agent resends the valudation email
- This second email comes from support@abc.com, and links to the abc.freshdesk.com URL.
