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Ability to Set Alerts on Specific Email Addresses on Chat

Related products:Freshdesk
  • October 8, 2020
  • 0 replies
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Requesting a feature to be able to set alerts based on specific email addresses to flag the client as a special client and additionally be able to make a note that is only visible to the support operator.  


We have a number of clients that come on that are particularly difficult to deal with or they are constantly coming on with the same request and we would like a way to flag these clients and note the important info on them