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Ability to set default folder for solution category

Related products:Freshdesk
  • April 19, 2011
  • 3 replies
  • 21 views
B
Contributor

I think it would be nice to be able to set a default landing folder when navigating to a solution category. For example, if I navigate to a solution category, I would like to set the default folder to “Getting Started” instead of it defaulting to the first folder alphabetically.

3 replies

V
Contributor

Hi Bryan

Thanks for raising this. We are planning to give a re-ordering option in Solutions and you will be able to set the order for your categories and solutions. This will solve your requirement.

Trust this helps.

Regards
Vijay

B
Community Debut
  • ben.mcintosh
  • Community Debut
  • July 14, 2011

I would very much like the ability to reorder not only folders, but specific solutions. For example, to set the most frequently asked question at the top of my FAQ folder.

aravind.sundararajan
Skilled Expert
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Ben & Bryan,


You'd now be able to re-order folders/articles right from the agent interface. In addition to these options, here are few tips on how you can structure your knowledgebase effectively.


Cheers!

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