We have chats emailed in from snapengage and would like to have these auto assigned to the source: Chat
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Ability to set source on senerios or auto - supervisor features
In a similar way, we have our phone system voicemails forwarded to email, so at present, the source gets assigned as Email, when we want it to be assigned as Phone.
There doesn't appear to be a way to automate the setting of the source by using a Supervisor Rule to change anything with the Subject "Voicemail Message" to the source of Phone because the option does not exist.
Can this be added please?
I'm in the same situation as Alan. We have voicemails forwarded by email, but no way to automatically update the source on those messages. I have to run weekly reports for my management team and this is skewing the results on phone vs email tickets.
It seems we cannot change source at all in the new Mint now.
A but annoying, since some of our customers first call, and then send an email with more data. In this case, the original question came via Phone. I want to change this: manually or via scenario, all good with me :)
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