Skip to main content
Closed for Voting

Ability to set starting number on ticket ID

Related products:Freshdesk
  • July 3, 2011
  • 4 replies
  • 41 views
C
Apprentice

I am looking to have ability to start initial number on ticket id if possible

4 replies

V
Contributor

Hi Corey

 

Thanks for posting this feature. It is already available in Freshdesk. You can refer to Admin -->> Helpdesk Rebranding and look for 

You may configure the Next Ticket ID here.


regards

Vijay 

C
Apprentice
  • corey.m.ellis
  • Author
  • Apprentice
  • July 3, 2011

Thanks I found it

 

Corey

R
Contributor

Bumping this for an improvement. Ability to configure ticket ID format. For example, I'd like to be able to have an ID based on date.


Thanks..

A
Apprentice
  • abe.sharp
  • Apprentice
  • September 26, 2013

We would like to be able to include character prefixes in ticket numbers on a per-group basis, and have these appear in the subject lines of all emails that Freshdesk sends, to (a) distinguish tickets from our own Freshdesk account from tickets created by other systems and (b) see at a glance which group a ticket is in. So a ticket number that currently appears as [#12345] in an email subject line, would be made to appear as [SP12345] if it was in the support group and [OP12345] if it was in the operations group. JIRA does this quite well.

Terms of UseAccessibility statement