Hi Everyone,
We operate in Freshdesk to serve our clients and tried to setup a simple automation that would route a ticket to a certain group based on the keywords that are entered into the subject line.
For example:
If the subject line has ‘internal’ and ‘mobile’, then route to the internal mobile group
We need this but for multiple words and diff groups, we tried to do this in one but it is not available per Freshworks. It would mean creating individual automations for every group. Can we add this as an enhancement for near future? :)
Juan
