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Ability to share multiple Solution Categories with individual products

Related products:Freshdesk
  • January 1, 2013
  • 6 replies
  • 22 views

It would be great if when running multiple products you had the ability to associate multiple solution categories with that individual products. For example you may have one category with foldres and solutions that relate to that individual product itself but also another category that is common to all products thus enabling you to only maintain one instance of the common category solutions for all products whilst still delivering additional solution content relating to the specific product.


Whilst the idea of being able to set the visibility of a folder works well, to effectively achieve sharing common solutions across multiple products with this feature wold require you to place everything within one category only. Ideally setting the visibility on the Category is what is really sought.

6 replies

  • Community Debut
  • August 12, 2013
The same would be needed to offer portals (i.e. products) for multiple languages. Right now, it seems there's only one main category per product, wich is not sufficient. One additonal level would be great. I could then chose my main "English" Category for users of that language, and then have my "Publisher guide" and my "Reseller guide" wich with their own sets of folders and solutions.

 


  • Community Debut
  • October 9, 2013
Any news on this? Seems to be missing for a long time.

 


  • Contributor
  • December 20, 2017

has this topic been brought up again in another thread?



aravind.sundararajan
Skilled Expert
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Hello,


The ability to set solution categories visibility at product level is available. You can set this up for each portal/product under Admin -> Portals section. 



Cheers!


aravind.sundararajan
Skilled Expert
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spiderman02
Community Debut
  • Community Debut
  • November 3, 2022

This Help Topic is not available, clicking this link just takes me to: https://community.freshworks.com/

Can you check it’s been “published” please?