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Ability to start / stop timer using mobile app

Related products:Freshdesk
  • July 15, 2014
  • 17 replies
  • 29 views
C
Apprentice
  • cm
  • Apprentice

Would be great to be able to start / stop timer, to add time tracked using the iOS app.

Great for logging time when onsite at a client

17 replies

R
Contributor
  • rob_11993
  • Contributor
  • August 21, 2014
I am a one man operation and the main reason I upgraded to the Blossom plan was to get time tracking. The start/stop timer works perfectly when I'm in the office using a web browser, but I also do a lot of work in the field. The two devices I always take with me to client sites are a tablet and my phone, both of which are Android. Using the full-blown website on my tablet is problematic at best. So, when in the field, I now have to keep track of my start/stop time some other way. Integrating the start/stop timer into the mobile app would be extremely useful.

 

J
Community Debut
  • johnathan
  • Community Debut
  • September 20, 2014

Agreed for this functionality on the Android app. All of our techs in the field have Android phones and use the Freshdesk app. 

S
Apprentice
  • scot
  • Apprentice
  • March 1, 2015

This would be a great feature for the mobile app!

A
Community Debut
  • ai-itadmin
  • Community Debut
  • September 18, 2015
This is a MAJOR missing feature from the mobile app.  We would really like to use this to track our tech actual support time in the field.  Is this a planned feature anytime soon? 

 

T
Community Debut
  • tickets
  • Community Debut
  • November 25, 2015

I have to agree that this is a pain.  I signed up to the Blossom plan to get time tracking.

I assumed that I would be able to start and stop a timer from the app when I'm out in the field.


Please fix this!


Many thanks

Mark


M
Community Debut
  • matt_13090
  • Community Debut
  • January 8, 2016

Another vote for making this happen... Trying to slim down on all my "apps" and that would help a ton.


Thanks,

Matt

S
Community Debut
  • sdh
  • Community Debut
  • June 27, 2016

Agree - this is needed.

S
Contributor
  • slavelle
  • Contributor
  • September 12, 2016
PLEASE - PLEASE - PLEASE add this feature to the Android and iPhone apps.  My techs and I need this desperately when our of the office or even when going from internal office to another one.  We lose time because it is a pain to have to either (a) go back to my office to start my timer on a task I'm doing or (b) when in the field, having to remember the amount of time that was spent on the task when getting back to the office to put in. 

Since we rely on the time in the system SO much for both billing customers and for generating payroll time, having the time available when it is done rather than "at some other time" when someone gets to it is very important. 

We've also found the time to be a LOT more accurate when using a timer than when entering time manually.

Is this a hard addition?  Is this on the roadmap of features?  When can we expect this seemingly simple but very important feature to arrive?

 

S
Contributor
  • slavelle
  • Contributor
  • March 1, 2017

6 months have passed - item has ben opend for 3 years.  Can you PLEASE add this.  Can you please acknowledge that people want this?!  This would be  HUGE for any service company who bills by the hour or even needs to do job-costing.


Need it bad.  And it seems like it would be so easy for an app developer to get this in there.

S
Contributor
  • slavelle
  • Contributor
  • December 27, 2017

Original request = 3years ago

Requested multiple times

No response from =Freshdesk at all


Can we get an answer as to whether this is something that is on the roadmap, something that can easily be done, or even something that has been noticed as a request?  We lose a LOT of accuracy by this not being in here anywhere.


Begging.


Pleading.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


Sorry for leaving this thread unattended for a long time!


We're working on a new version of the mobile app and that would be up for Beta soon. Not sure if this has been picked up already in the new version but I'll bring this to the team's notice and see how best we can add this to our roadmap.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
Contributor
  • rob_11993
  • Contributor
  • June 9, 2018

This is exciting news indeed. This missing feature is honestly the only thing I don't like about Freshdesk. Come on, Arvind, make it happen! We're counting on you!!

S
Community Debut
  • shammond
  • Community Debut
  • June 22, 2018

Just started using the time logging features in Freshdesk and this was the first thing I went looking for, hope this gets added soon.

P
Community Debut
  • pnewcomer
  • Community Debut
  • June 17, 2019

Another vote for the ability to start and stop the timer from the mobile app. I noticed that if I log time without entering a time it will start the timer but I cannot find a way to stop the timer on mobile.

S
Contributor
  • slavelle
  • Contributor
  • October 17, 2019

5 years later.  Start and Stop timer is still not in the mobile app.  This is beyond ridiculous! Seriously, of all of the customers that Freshdesk has, either my company is in the minority, or they simply don't care that the timer is important.


Over it.

R
Contributor
  • rob_11993
  • Contributor
  • January 16, 2020

 I'm looking at the latest feature update email and, through a stream of tears, I see that after five long years this feature has been added. I am overcome.

H
Contributor

We have the start/stop timer in the Freshdesk and FSM app. You can track time either by using the timer, or logging in your time manually. To know more, refer to this article: https://support.freshdesk.com/support/solutions/articles/50000001105-time-tracking-for-tickets-via-the-mobile-app

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