We constantly have to spend a lot of time to scroll through long conversations within a ticket, so it would be great if there would be a way to mark a response or note to always stay on top regardless of the date/time it was created. I imagine this would be great time saver for many.
New Idea
Ability to Stick a Response or Note to Stay on the Top Within a Ticket
+1
Hi
I think the Summary feature might be helpful here. While it’s not possible to mark an existing reply/note to be displayed at the top, you can copy the reply/note content and add it into the Summary section so that it always remains at the top of the ticket.
Regards,
Sona
Freshdesk, Freshchat, Freshcaller product expert
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