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Ability to switch which account Teams integration is linked to.

Related products:Freshservice
  • March 2, 2023
  • 2 replies
  • 71 views

ammon.nelson
Skilled Expert
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With a multi-tenant account, currently Teams integration for service bot is only available on the main tenant account. I cannot use it on my tenant. Most of the work I do in Freshservice is on the tenant I manage, not the parent tenant. I would like to be able to integrate Teams and the service bot with the tenant I manage.

2 replies

Hi, are a multi group enterprise with multiple tenants in order to serve each of our group businesses with the teams integration, this capability is absolutely critical. Currently we could only add the teams integration for one business which is extremely limiting for a large enterprise. 


*as a multi group enterprise